eTrader Legal

Terms, Policies & Disclosures

Last updated 1 November 2026, Version 1.9, Governing law: Hong Kong SAR

The terms for everyone who uses eTrader: traders on an account from their broker or prop firm, providers who publish a copytrading strategy, eTrader ID holders and visitors to this site. Please read them carefully: using eTrader in any of these ways means you accept the parts that apply to you. Brokers and prop firms that license eTrader: your licence terms are at sghk.org/policies.

Important: Please Read First

SGHK Softwares Limited is a software provider only. We license trading-platform technology to businesses. We are not a broker, dealer, exchange, bank, money-services business, custodian, fund manager or financial adviser; we do not open trading accounts for the public, execute trades on our own behalf for clients, hold client money or client assets, provide market data or price feeds, or give investment, legal, tax or financial advice.

Your trading account is provided by your Broker or prop firm (your "Licensee"), which licenses eTrader from SGHK. Your Licensee is solely and independently responsible for its own licensing and authorisation, its market data and liquidity, its compliance (including AML/CTF and KYC), your account and the money in it. Nothing on this site or in this platform is an offer of financial services to the public.

Are you a broker or prop firm? The licence, fees, eligibility rules and regulatory duties for firms that license eTrader are in the SGHK licence terms at sghk.org/policies.

1. About These Terms

This Legal Center sets out the terms, policies and disclosures that apply to eTrader, to its apps (eTrader Web, the eTrader apps for iPhone and Android, eTrader AI, eTrader Code and eTrader ID) and to this website, etraderweb.com, including its ai., code. and id. addresses (together, the "Services"). The Services are provided by SGHK Softwares Limited, a company incorporated in Hong Kong, whose registered office is Room 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong ("SGHK", "we", "us" or "our").

By accessing the website, trading on the Platform, publishing a copytrading strategy, creating an eTrader ID, or otherwise using the Services, you confirm that you have read, understood and agree to be bound by these terms and policies. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree with any part of these terms, you must not use the Services.

We may update this Legal Center from time to time. The "last updated" date at the top of the page shows when the most recent changes took effect. How changes work is set out in Section 3.8.

1.1 Who These Terms Apply to

These policies are for everyone who interacts with the Services, but not every section applies to every person. Use the guide below to find the parts that concern you. By using the Services in any of these capacities, you accept the sections that apply to you.

If you are…You are a…Sections that apply to you
Someone who trades on a Licensee's platformEnd TraderTerms of use (3), Acceptable Use (4), Risk Disclosure (5), Privacy (7), Cookies (8) and Apps & Terminals (11)
Someone who publishes a copytrading strategy for others to followProviderTerms of use (3), Acceptable Use (4), Risk Disclosure (5, in particular 5.4) and Privacy (7)
Someone with an eTrader ID who builds Bots or indicators, connects an AI Assistant, or connects a trading account to themID HolderTerms of use (3, in particular 3.4), Acceptable Use (4), Risk Disclosure (5, in particular 5.5), Privacy (7) and Apps & Terminals (11)
A visitor to this websiteVisitorPrivacy (7), Cookies (8) and the general provisions of these terms

Where these terms say "you", they mean the End Trader, Provider, ID Holder or visitor the section is addressed to. Your relationship for opening an account, trading, deposits and withdrawals is with your Licensee (your Broker or Financial Service Provider), not with SGHK; your relationship with SGHK is limited to your use of the software.

Brokers and prop firms that license eTrader do so under the SGHK licence terms at sghk.org/policies, not under these terms.

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2. Definitions

Platform / eTrader
The eTrader trading-platform software, including the trader terminal (eTrader Web in the browser and the native iOS and Android applications), eTrader AI, eTrader Code, eTrader ID, the cloud runtime for Bots, the eTrader MCP connector, the Broker/administrator dashboard, the dealing-desk and routing tooling, challenge and account-tier tooling, copytrading tooling, associated APIs, and any documentation, updates and hosting we provide.
Licensee / Operating firm
A Broker, proprietary-trading firm or other business that subscribes to and is licensed to operate the Platform under its own name and its own responsibility.
End Trader
An individual or entity that opens or uses a trading account provided by a Licensee on the Platform. End Traders are clients of the Licensee, not of SGHK.
Content
Any data, configuration, pricing, instrument specifications, records or other material that a Licensee or End Trader inputs, uploads to, or generates within the Platform.
Market Data / Liquidity
Price feeds, quotes and liquidity connections that a Licensee sources, licenses and connects itself. SGHK does not supply, resell or warrant market data or liquidity.
Copytrading
A software feature that mirrors the trades of a designated master, provider or strategy account to one or more follower accounts. SGHK provides the mirroring engine only and makes no trading decision.
Provider (Signal Provider)
An End Trader who publishes a copytrading strategy from their own trading account for other clients of the same Licensee to follow. Providers are independent, and are not agents of, and are not endorsed, supervised or verified by, SGHK.
Mobile Applications
The native eTrader trader-terminal applications for iOS and Android. The mobile applications provide a focused subset of the Platform, as described in Section 11.
eTrader ID
A personal account with SGHK, signed in with a one-time code sent to its email address. It owns the files, settings, API keys and AI model keys its holder creates, and trading accounts can be connected to it. It holds no money and places no orders on its own.
AI Assistant
An AI app chosen by the ID Holder, such as Claude, ChatGPT or Cursor, connected to eTrader through eTrader AI over MCP with an API key the ID Holder creates. With a key that allows trading, it can place, change and close orders on the trading accounts where the ID Holder switched MCP trading on, within the limits that apply to them.
Tide, Bots & Indicators
Tide is eTrader's programming language. Bots (.etb files, also called robots) and indicators (.eti files) are programs written in it, in eTrader Code or elsewhere. A Bot runs on our servers for the trading account it is attached to and can place orders on that account.
Model Provider
A third-party company whose AI models an AI Assistant or Bot uses, such as xAI (Grok), Google (Gemini), Anthropic (Claude), OpenAI (ChatGPT) or DeepSeek. The ID Holder chooses the Model Provider and uses it with their own account or key.

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3. Terms of Use

3.1 Nature of the Services

eTrader is software, made and hosted by SGHK. Brokers and prop firms (Licensees) license it from us and provide trading accounts on it to their clients. We do not provide, and the Services do not constitute, any regulated financial service, broker service, investment advice, market data, liquidity, custody of funds or payment service. How a Licensee sets up its servers, including instruments, spreads, markup, commissions, swaps, leverage and routing, is decided by that Licensee, not by SGHK.

3.2 Your Trading Account Is with Your Provider

End Traders and Providers use the trader terminal and copytrading under these terms together with the terms of the Licensee whose services they use. By accessing the Platform you confirm that you are of legal age and have the capacity to enter into a binding agreement in your jurisdiction, that you are not resident in, or accessing the Platform from, a jurisdiction where doing so is prohibited, that you are not subject to sanctions, and that you will comply with the Acceptable Use Policy (Section 4).

Your trading account, and everything to do with deposits, withdrawals, order execution, leverage, pricing and the money or assets in it, is provided by, and is a matter between you and, your Licensee (your Broker or Financial Service Provider), not SGHK. Any complaint about trading, execution, fees, deposits or withdrawals must be directed to your Licensee, who is responsible for handling it. Your direct relationship with SGHK is limited to your use of the software, which is governed by these terms.

3.3 Your Right to Use the Apps

Subject to these terms, SGHK grants you a personal, non-exclusive, non-transferable and revocable right to use eTrader Web, the eTrader apps, eTrader AI, eTrader Code and eTrader ID for your own trading and your own eTrader ID. All rights not expressly granted are reserved by SGHK. You must not, and must not permit anyone else to:

  • copy, modify, translate, adapt or create derivative works of the Platform, except as expressly permitted;
  • reverse engineer, decompile or disassemble the Platform, or attempt to derive its source code, save to the extent this restriction is prohibited by law;
  • resell, rent, sublicense or provide access to the Services to anyone else, or let anyone else use your sign-in;
  • remove, obscure or alter any proprietary notices; or
  • use the Platform in breach of the Acceptable Use Policy (Section 4) or any applicable law.

3.4 eTrader ID, eTrader AI, eTrader Code & Bots

An eTrader ID is a personal account between you and SGHK. You sign in with a one-time code sent to your email address, so anyone who can read that mailbox can sign in as you: keep it secure. Connecting a trading account to your ID needs that account's own Login and password once; we check them and do not store them. A connection lets your Bots, and an AI Assistant you connect, place orders on that account when you switch them on, and does nothing else.

The files and settings you create are your Content (Section 3.5). You are responsible for what your code and any AI Assistant you connect do, including every order they place, whether or not you are watching. Bots run on our servers and keep running when your browser or app is closed, until you switch them off, a limit is reached, or they are stopped. An AI Assistant runs at its own provider and can act on an account while MCP trading is switched on for it. Your Licensee and SGHK may each limit, pause or stop a Bot or AI trading on an account at any time, including where it breaches these terms or puts the Platform, the account or other users at risk.

An AI Assistant, or a Bot that calls an AI model, does so with your own account or key, at a Model Provider you choose. Your use of that model is also governed by the Model Provider's own terms and pricing, and anything it charges is between you and it. SGHK is not responsible for a Model Provider's availability, answers or charges. A feature described as "in build" or "soon" is not available yet, and may change or never be released.

3.5 Intellectual Property

The Platform, its source code, design, structure, trademarks (including "eTrader" and "SGHK") and all related intellectual property are and remain the exclusive property of SGHK and its licensors. You retain ownership of your Content. You grant SGHK a limited licence to host, process and transmit your Content solely to provide and support the Services.

3.6 Suspension & Closure

We may suspend or end your access to the Services, or to an eTrader ID, where you breach these terms, where your Licensee asks us to, or where continued access would expose SGHK, a Licensee or other users to legal, regulatory or security risk. You can stop using the Services at any time, and you can delete a demo account or an eTrader ID yourself (Sections 7.10 and 7.11). Closing a trading account issued by your Licensee is done with your Licensee.

3.7 Third-party Services

The Services connect to third-party services, such as the market data and liquidity your Licensee chooses and the AI model providers you choose. SGHK is not responsible for those third parties, their availability, or their terms, and does not endorse or warrant them.

3.8 Changes to the Services or Terms

We may modify, enhance or discontinue features of the Services, and may amend these terms, to reflect changes in technology, law or our business. The "last updated" date at the top of this page shows when the latest changes took effect. Continued use after changes take effect constitutes acceptance.

3.9 For Brokers and Prop Firms

Firms that license eTrader do so under the SGHK licence terms at sghk.org/policies, which cover the licence, fees, eligibility, restricted business models and each firm's own regulatory duties. Those terms, not these, govern the relationship between SGHK and a Licensee.

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4. Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to everyone who uses the Services. Breach of this AUP is a material breach of these terms and may result in immediate suspension or termination, and in referral to competent authorities.

4.1 You Must Not Use the Platform to

  • violate any applicable law, regulation, sanctions regime or third-party right;
  • facilitate money laundering, terrorist financing, fraud, market manipulation, insider dealing, "wash" or fictitious trading, or any other market abuse;
  • misrepresent SGHK as the provider of financial services, or state or imply that SGHK regulates, endorses, verifies, guarantees or is responsible for a Licensee's trading services, a Provider, a copytrading strategy, or an End Trader's outcomes;
  • publish, promote or operate a copytrading strategy or signal service without holding any licence or authorisation that activity requires, or make false, misleading or unsubstantiated performance claims to followers or End Traders;
  • guarantee, or create the impression of guaranteeing, trading profits or any particular trading result;
  • write, upload or run a Bot or indicator, or connect an AI Assistant, designed to overload the Platform, exploit pricing or execution errors, or reach systems, accounts or data it is not permitted to reach;
  • use the web requests a Bot can make to attack, overload or scrape third-party services, or to send unsolicited messages;
  • connect a trading account, or enter an AI model key, that you are not authorised to use;
  • upload or transmit malicious code, or attempt to gain unauthorised access to the Platform, other tenants, or underlying infrastructure;
  • probe, scan, load-test, or circumvent the security or access controls of the Platform without our prior written consent;
  • use the Platform to store or transmit unlawful, infringing, defamatory or harmful content; or
  • interfere with or disrupt the integrity or performance of the Platform or the data of any other tenant.

The business rules for firms that license eTrader are in the SGHK licence terms at sghk.org/policies.

4.2 Enforcement

We may investigate suspected breaches and cooperate with law-enforcement and regulators. We may remove content, restrict features, or suspend or terminate access where we reasonably believe this AUP has been breached, or to protect the Platform, our other customers, or third parties. Where practicable we will act proportionately and give notice, but we may act without prior notice where necessary to prevent harm or meet a legal obligation.

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5. Risk Disclosure & Disclaimer

Trading in leveraged financial products carries a high level of risk and can result in the loss of some or all of your invested capital. It is not suitable for everyone. This notice is provided for general information only and does not constitute investment, legal, tax or financial advice.

5.1 SGHK Provides Technology, Not Trading Services

eTrader is software. SGHK does not offer, solicit or execute trades, does not provide investment advice or recommendations, does not manage money, and does not guarantee any trading result. Any trading activity conducted through the Platform is offered and operated by the relevant Licensee, under its own regulatory responsibility, and is between that Licensee and its End Traders.

5.2 Nature of the Risks

  • Leverage. Margin and leverage magnify both gains and losses. Small market movements can have a large impact on account equity, and losses may exceed initial deposits where permitted.
  • Volatility & liquidity. Prices in forex, metals, indices, CFDs and crypto-assets can move rapidly. Gaps, slippage and low liquidity can prevent orders executing at expected prices.
  • Market data & execution. Pricing, quotes and execution depend on the market data and liquidity that the Licensee sources and connects. SGHK does not supply or warrant that data.
  • Technology. No software or internet-based system is free from the risk of interruption, delay or error. Outages, latency or connectivity issues may affect access or execution.
  • Past performance. Past or simulated performance, including within any challenge or demo environment, is not a reliable indicator of future results.

5.3 No Advice; Independent Decisions

Nothing on this website, in the Platform, or in any related material is a recommendation to buy, sell or hold any instrument, or advice that any strategy is suitable for any person. End Traders should assess their own circumstances and seek independent professional advice before trading, and should only trade with money they can afford to lose.

5.4 Copytrading & Signals

Copytrading and signal-following are software tools that mirror one account's trades to another. They are not investment advice, portfolio or asset management, or a recommendation, and no strategy, signal or track record is a promise or reliable indicator of future performance. Copied trading can amplify losses as readily as gains, may execute at prices different from the Provider's, and a follower may lose more than the account being copied. Any track record or performance figure shown is a record of past activity on the Platform only; SGHK does not verify, endorse, rate, rank, supervise or guarantee any Provider, strategy, track record or result. Providers, and any firm that operates copytrading for its End Traders, are solely responsible for their own conduct and for holding any licence, registration or authorisation their activity requires in each relevant jurisdiction. Deciding to follow a signal or copy another trader is the End Trader's own decision, made at the End Trader's own risk. The fact that a strategy is popular or highly ranked is not an endorsement by SGHK or an assurance of its quality or results.

5.5 Bots, AI Assistants & Automated Trading

Bots and AI Assistants place real orders without asking you first. A bug in a program, an instruction that means something other than you intended, a wrong setting or a lost connection can open, close or size positions in ways you did not expect, including while you are away. Limits you set reduce this risk. They do not remove it.

AI models make mistakes. They can misread a chart or a news story, rely on information that is out of date or false, state things that are not true, and give different answers to the same question. News and social-media content an AI Assistant reads is written by third parties and is not checked by SGHK. A model's output is not advice from SGHK or from the Model Provider, and a test over past data does not show how a Bot or AI Assistant will behave in live markets. If a Model Provider is slow or unavailable, an AI Assistant may not act at all, including when you would want it to close a position.

Whether to switch on a Bot or MCP trading, and on which account, is your decision, and so are its results.

5.6 Jurisdiction

The availability of trading services depends on the Licensee and applicable local law. The Platform and this website are not directed to any person in any jurisdiction where such distribution or use would be contrary to law or regulation.

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6. AML & Regulatory Compliance Notice

SGHK takes financial crime seriously and provides tooling within the Platform (such as configurable risk monitoring, breach detection, audit trails and reporting) that Licensees may use to support their own compliance programmes. These are software features, not a compliance, monitoring or advisory service, and they do not discharge any legal or regulatory obligation of a Licensee.

6.1 The Licensee Is the Regulated Party

Your Licensee, not SGHK, is responsible for its compliance framework, including:

  • obtaining and maintaining every licence, registration or authorisation required for its activities;
  • verifying your identity (KYC) and monitoring your account;
  • anti-money-laundering (AML) and counter-terrorist-financing (CTF) controls, sanctions and PEP screening;
  • transaction monitoring, suspicious-activity reporting and record-keeping under applicable law; and
  • safeguarding of client money and client assets.

Questions about verification, documents, or a deposit or withdrawal go to your Licensee.

6.2 SGHK's Role

SGHK does not onboard End Traders, does not hold or move client funds, and does not act as a regulated financial institution. We do not provide legal or regulatory advice.

6.3 Cooperation

SGHK may suspend Services and cooperate with law-enforcement or regulators, and may disclose information where required by law or valid legal process, or where we reasonably believe the Platform is being used for unlawful purposes.

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7. Privacy Policy

This Privacy Policy explains how SGHK Softwares Limited collects, uses and protects personal data in connection with this website, eTrader ID and your use of eTrader as a trader or copytrading provider. We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and, where applicable, other data-protection laws.

7.1 Our Role

For personal data of visitors to this website, SGHK acts as a data controller (the data of firms and their business contacts is covered at sghk.org/policies). For personal data of End Traders processed within a Licensee's tenant, the Licensee is the controller and SGHK acts as a data processor / service provider that processes such data only on the Licensee's documented instructions to host and support the Platform.

Where an End Trader publishes a copytrading strategy, the display name, strategy details and on-platform track record they choose to publish are visible to other clients of the same Licensee on that Licensee's copytrading page.

For an eTrader ID, and for the files, settings, API keys and AI model keys that belong to it, SGHK is the data controller. For a demo account you create yourself directly on eTrader, SGHK is also the data controller. The trading activity of an account you connect to your ID stays with the Licensee that provides the account, as described above.

7.2 Data We Collect

CategoryExamplesPurpose
Contact & enquiry dataName, email address, message contentRespond to questions, bug reports and support requests
Technical & usage dataIP address, device/browser type, log data, pages viewedSecurity, diagnostics, performance and improvement of the Services
eTrader ID dataEmail address, optional name, connected account numbers, and a sign-in and activity log (time, IP address, browser or device)Sign you in, show you recent activity on your ID, protect the account
Files & AI SettingseTrader Code files, uploaded Bots and indicators, MCP trading settings, Bot journals and statisticsStore, run and show you your own work
Keys & secretsAI model keys and Bot secret inputs, encrypted with AES-256-GCM and never shown back after savingCall the services you chose, on your behalf
Notification dataDevice push tokens and browser push subscriptionsDeliver the alerts and messages you switch on
Cookie dataSee the Cookie Policy in Section 8Essential site function and, with consent, analytics
Tenant Content (as processor)Data a Licensee inputs about its own End TradersProcessed only to host and operate the Licensee's instance

7.3 How We Use Personal Data

We use personal data to provide, secure, support and improve the Services; to answer your questions and support requests; to send the notifications you switch on; to comply with legal obligations; and to protect our rights and the integrity of the Platform. We do not sell personal data.

7.4 Legal Bases

Where a legal basis is required, we rely on: performance of a contract (or steps to enter one); our legitimate interests in operating and securing our business; your consent (for example non-essential cookies and marketing, which you may withdraw at any time); and compliance with legal obligations.

7.5 Sharing & Sub-processors

We may share personal data with trusted service providers who help us run the Services (such as hosting, infrastructure, payment processors, analytics and support tools, including Google Analytics on our public web pages when you allow it, see Section 8), each under appropriate confidentiality and data-protection terms; with professional advisers; and with authorities where required by law. We do not disclose Licensee tenant Content except on the Licensee's instructions or as required by law.

The providers we use today include Resend (email delivery), Apple Push Notification service and Google Firebase Cloud Messaging (push notifications to the apps) and the push services built into web browsers (browser notifications). When an AI Assistant you connect, or a Bot, calls an AI model, what it sends, such as prices, positions, your instructions and the questions it asks, goes to the Model Provider you chose, under your own account or key, and that provider handles it under its own terms and privacy policy. What eTrader returns to your AI Assistant over MCP, such as your accounts' balances and positions, goes to that provider in the same way. We do not send a Model Provider your email address or name unless you put them in your instructions.

7.6 International Transfers

Personal data may be processed or stored in jurisdictions outside your own. Where we transfer personal data internationally, we take steps to ensure a comparable level of protection through appropriate contractual and technical safeguards.

7.7 Retention

We keep personal data only for as long as necessary for the purposes described above, to comply with legal, accounting or reporting requirements, and to resolve disputes, after which it is deleted or anonymised. Bot journal lines are kept for 30 days and daily Bot statistics for 12 months. An eTrader ID and everything it owns are kept until you delete the ID (Section 7.11).

7.8 Security

We use technical and organisational measures appropriate to the risk, including access controls, encryption in transit, multi-tenant isolation and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7.9 Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent. To exercise your rights, contact us at [email protected]. If your data is held within a Licensee's tenant, please contact that Licensee directly, as they are the controller. If you hold a demo account you created yourself on the Platform, you can also delete it directly; see Section 7.10. You may also have the right to complain to a data-protection authority, including the Office of the Privacy Commissioner for Personal Data, Hong Kong.

7.10 Deleting a Demo Account

Where a trader creates a demo account directly on the Platform (rather than receiving an account from a Licensee), that account can be deleted from inside the product itself, with no email, form or support request required. The option appears under Settings as "Delete this demo account" and is available in all three clients: the web trading terminal in the browser, the Android application and the iOS application.

Deletion is immediate and permanent, and cannot be undone. It removes the account and the data attached to it, including the name and email address given at demo sign-up, the demo balance, open positions, pending orders, trade history, price alerts, notifications, saved session and device tokens (so push notifications stop), and any copytrading links belonging to that account. The Login stops working straight away and the account cannot be restored; to use eTrader again you would create a new account.

Accounts opened with a Licensee (your Broker or Financial Service Provider) cannot be deleted this way. Those are the Licensee's own client records, held under the Licensee's regulatory, AML and record-keeping obligations, and only the Licensee can close them. Please contact your provider directly. In that case the Licensee is the controller and SGHK acts only as processor (Section 7.1).

After a deletion we retain a minimal security entry in our audit log recording that the deletion took place (the account identifier, the time and the originating IP address), together with any records we are required to keep by law or for fraud-prevention, security and anti-money-laundering purposes. Those records are kept only for as long as required and are not used for any other purpose. Step-by-step instructions, and how to ask us to delete data by email instead, are on the Account & Data Deletion page.

7.11 Deleting an eTrader ID

You can delete your eTrader ID yourself on the eTrader ID page, after confirming with a code sent to your email address. Deletion is immediate and permanent. It removes the ID, its email address and name, its activity log, its eTrader Code files, its MCP trading settings, its AI model keys and its API keys. Trading accounts you connected are not deleted: only their link to your ID is removed, and the accounts, their balances and their history stay with the Licensee that provides them. We keep a minimal audit entry recording that the deletion took place (the ID's identifier, the time and the originating IP address).

7.12 Children

The Services are not directed at children, and you must be of legal age to trade (Section 3.2). We do not knowingly collect personal data from children.

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8. Cookie Policy

Cookies are small text files placed on your device when you visit a website. We use them to make this site work and, with your consent, to understand how it is used. On your first visit to our public pages a banner asks whether you accept analytics cookies. Accept and Decline are equal choices, and nothing but the cookie that remembers your answer is set until you choose Accept.

TypePurposeConsent
Strictly necessaryEnable core site functionality, security and to remember your cookie choiceAlways active
Sign-in storageeTrader Web, eTrader AI, eTrader Code and eTrader ID keep your sign-in token and layout choices in your browser's local storage rather than in cookiesAlways active while you use them; cleared when you sign out or clear this site's data
Analytics / performanceHelp us understand aggregate, non-identifying usage so we can improve the siteOnly with your consent
PreferenceRemember choices such as language or display settingsOnly with your consent

8.1 The Cookies We Set

CookieSet byPurposeKept for
etrader_consenteTraderRemembers whether you accepted or declined analytics cookies. A copy of the same answer is kept in your browser's local storage.12 months
_gaGoogle AnalyticsTells one visitor apart from another so visits can be counted. Only with your consent.Up to 2 years
_ga_9VJHN3NF1BGoogle AnalyticsKeeps the state of your current visit. Only with your consent.Up to 2 years

8.2 Google Analytics

Our public web pages (etraderweb.com, its legal and converter pages, and eTrader Code) use Google Analytics 4, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google's script is loaded only after you choose Accept. It collects information such as the pages you view, how you reached them, your device and browser type and your approximate location, and Google may process it in the United States. According to Google, Google Analytics 4 does not log or store IP addresses. We keep this data for no longer than 14 months and use it only to understand how the site is used; it is not combined with your trading account and is not used for advertising. The trading terminal, eTrader AI, eTrader ID and the eTrader Business portal do not load Google Analytics. You can read how Google handles this data at policies.google.com/privacy, and you can block Google Analytics in any site with Google's opt-out browser add-on.

8.3 Changing Your Choice

You can change or withdraw your choice at any time with Cookie Settings, which is also in the footer of every public page. If you decline after accepting, we delete the Google Analytics cookies from your browser. You can also block or delete cookies in your browser settings.

We do not use cookies for third-party advertising. If we introduce additional cookies in future, we will update this policy and, where required, ask for your consent. Declining non-essential cookies will not affect your ability to use the core parts of the site.

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9. Warranties, Liability & Indemnity

Please read this section carefully: it limits our liability.

9.1 Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy and non-infringement. SGHK does not warrant that the Services will be uninterrupted, error-free, secure, or free from delay, or that they will meet your requirements or produce any particular commercial or trading outcome. We do not warrant any third-party market data, liquidity or integrations.

9.2 Exclusion of Certain Losses

To the maximum extent permitted by law, SGHK will not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of profits, revenue, goodwill, business, anticipated savings, trading losses, or loss or corruption of data, arising out of or in connection with the Services, even if advised of the possibility of such losses and regardless of the theory of liability.

9.3 Cap on Liability

To the maximum extent permitted by law, SGHK's total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, will not exceed the total amounts (if any) you paid to SGHK in respect of the Services in the twelve (12) months preceding the event giving rise to the liability, or USD 100, whichever is greater. A Licensee's liability terms are in the SGHK licence terms at sghk.org/policies.

9.4 Matters Not Excluded

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

9.5 Indemnity

You agree to indemnify, defend and hold harmless SGHK, its affiliates, and their respective officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or connected with: (a) your misuse of the Services; (b) your breach of these terms, the AUP, or any law or regulation; or (c) any Content you submit to the Services, including the Bots and indicators you run and any AI Assistant you connect.

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10. Governing Law & Disputes

These terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

The parties submit to the exclusive jurisdiction of the courts of Hong Kong to settle any dispute or claim arising out of or in connection with these terms or the Services, save that SGHK may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

10.1 Severability & Waiver

If any provision is held to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any right is not a waiver of it.

10.2 Entire Agreement & Assignment

These terms, together with any written agreement between you and SGHK, form the entire agreement regarding the Services and supersede prior discussions. You may not assign your rights without our written consent; we may assign to an affiliate or in connection with a merger, acquisition or sale of assets.

10.3 Force Majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, outages, network or infrastructure failures, cyber-attacks, government action or civil disturbance.

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11. Apps & Terminals

eTrader is delivered as eTrader Web, which runs in the browser, and native mobile applications for iOS and Android. eTrader AI, eTrader Code and eTrader ID run in the browser. The apps are built for different screens and offer different feature sets. This section explains the differences that matter to you as a trader. In every case, your trading account, its funding, execution, leverage and pricing are provided by your Licensee (your Broker or Financial Service Provider), not by SGHK (see Sections 3.2 and 5).

One-click trading places live orders instantly, with no confirmation step. It is a speed feature you switch on yourself; while it is on, a single click sends a real order that cannot be recalled once placed.

11.1 One-click Trading

eTrader Web and the iOS and Android applications offer an optional one-click ("1-click") trading mode. When you enable it, buy and sell orders and position closes are submitted immediately at the current market price, without a separate confirmation dialog. One-click trading is a convenience and speed feature that you turn on yourself and can turn off at any time to restore an explicit confirmation step.

  • While one-click trading is enabled, a single click or tap places a live, binding order; orders are executed by your Licensee and, once sent, cannot be recalled, undone or cancelled by SGHK.
  • You are solely responsible for every order you place in this mode, including orders placed by mistake, mis-click or mis-sized entry.
  • Whether one-click trading is available to you, and the trading conditions, spreads, leverage and routing that apply, are configured and controlled by your Licensee, not by SGHK.
  • Trading carries a high level of risk (see Section 5). Removing the confirmation step increases the chance of an accidental order. Only enable one-click trading if you understand and accept that.

11.2 Mobile Applications

The native iOS and Android applications are a trading terminal only. They intentionally provide a focused, streamlined subset of the Platform so the mobile experience stays simple and fast, and so it complies with the rules of the channels through which each app is distributed. To keep that experience clean and compliant, certain features available elsewhere are not present in the mobile apps. In particular, the mobile applications:

  • are for trading and account monitoring only, and do not include the Broker / administrator, dealing-desk, back-office or firm-management tooling that Licensees use elsewhere;
  • do not process deposits, withdrawals, funding or any payment, and do not sell challenges, subscriptions or any other product inside the app: funding your trading account and any payments are arranged directly with your Financial Service Provider, outside the app;
  • connect to a live account using credentials you obtain directly from your Financial Service Provider; account opening and identity verification (KYC) happen with that provider, not in the app;
  • place orders through an order ticket with a confirmation step, or, if you switch it on, through the one-click trading mode described in 11.1, from the Sell and Buy buttons on the chart. One-click trading is off until you accept it, and you can turn it off at any time under Settings, Trading.

They are distributed only through the app stores and beta programmes operated by Apple and Google; no mobile application is offered for download from this site. Where an application is obtained through a third-party store or distribution programme, that provider's own terms also apply to the download, installation and updates, in addition to these terms; that provider is not a party to these terms, is not responsible for the apps, and provides no warranty for them. Nothing in the mobile apps is advice or a recommendation, and any feature described as "coming soon" may change, be delayed, or never be released.

11.3 Deleting an Account You Created In-app

A demo account you create yourself on eTrader can be deleted by you from inside the product, under Settings → "Delete this demo account". The option is present in the iOS app, the Android app and the web trading terminal, and deletion is immediate and irreversible: the account, its balance, open positions, pending orders and trade history are erased for good and the Login stops working at once. Accounts issued to you by a Financial Service Provider do not show this option and can only be closed by that provider. See Section 7.10 for what is deleted and what is retained, and the Account & Data Deletion page for instructions. An eTrader ID is deleted separately, on the eTrader ID page (Section 7.11).

Delete a demo account by email. If you cannot open the app, or you would rather we do it, email [email protected] with the subject "Delete my demo account". Include the account Login number and send it from the email address you used for the account, so we can confirm it is yours. We delete the account and reply to confirm, normally within 7 days. Accounts issued by a Financial Service Provider can only be closed by that provider.

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12. Contact

For any questions about these terms, our policies, or to exercise a data-protection right, please contact:

SGHK Softwares Limited
Room 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong.
Email: [email protected]

SGHK Softwares Limited (Hong Kong), License No. 80264490, D-U-N-S 374223638. A software provider: not a broker, and not a party to any trading account.

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